We answer every message, usually within a day.
Write to support@troyka.app
Tell us what happened and which iPhone you are on. Screenshots help more than descriptions.
Subscriptions are handled by Apple, not inside Troyka. On your iPhone: Settings → your name → Subscriptions → Troyka → Cancel. Deleting the app does not cancel it.
Refunds go through Apple at reportaproblem.apple.com. We cannot issue them ourselves, but write to us and we will help you make the case.
Open your profile in the app and choose Restore purchases. Make sure you are signed in with the same Apple Account you bought with.
Profile → Delete account. It is immediate and permanent: your account and the data attached to it are removed from our servers. What is stored in your iCloud is removed through your Apple Account settings.
Your counter lives on your device and in your private iCloud. Sign in with the same Apple Account, make sure iCloud is on for Troyka, and give it a minute. If the days do not come back, write to us before starting over — we may be able to help.
Troyka is not medical care and Troy is not a doctor. If your health or safety is at risk right now, contact a medical professional or your local emergency service.